A Research on Product Performance in Quality Management System
نویسنده
چکیده
The principles of quality management, according to ISO 9000:2000 represent overall decision for managing and conduct of organization with the aim of constant improvement of perfomances and focus on the demands of buyers and other interested parties. The methods and system tools of quality management are used in the work concerning research of quality characteristicsof the product and factors that affect variation of demanded characteristics. Product performances are brought into correlation with the performances of the system where the processes are taking place. For this research we will need Paretto diagram, QFD and Delphi method and Ishikawa diagam.
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